Simple Return Process
Fanprobe is committed to customer satisfaction. Review our return process below to understand eligibility, timelines, and how to request a return or exchange.
Review Eligibility
Confirm that your purchase qualifies under our return policy.
Submit Request
Complete the return request form with your order information.
Receive Approval
Our team reviews your request and provides return instructions.
Return Product
Package the item securely and ship it according to instructions.
Refund or Exchange
Approved returns are processed for refund, replacement, or exchange.
RETURN POLICY
Mortuary Balancing Bar™ 60-Day Return Policy
Fanprobe offers a 60-day return window exclusively for the Mortuary Balancing Bar™ purchased directly from Fanprobe.com or an authorized U.S. reseller. To qualify for a return, the Mortuary Balancing Bar™ must: Have been purchased directly from Fanprobe.com or an authorized U.S. reseller. Be returned within 60 days of the original purchase date. Be returned in clean, complete, and reasonable condition. Include proof of purchase or an order number upon request. Return shipping charges may apply unless otherwise stated by Fanprobe. To request a return, please contact: Email: returns@fanprobe.com
Phone: 1-888-434-4420
OTHER PHYSICAL PRODUCTS
Unless otherwise stated at the time of purchase, posters, printed materials, accessories, promotional items, and other physical merchandise are final sale and are not eligible for return.If a non-Mortuary Balancing Bar product arrives damaged, defective, or incorrect, please contact Fanprobe within 14 days of delivery so we can review the issue and determine an appropriate resolution.
SERVICE REFUND POLICY
Website design, website maintenance, digital marketing, SEO services, consulting, email marketing, software setup, and other professional services are not physical products and are not eligible for return or refund once work has begun, unless otherwise agreed in writing. Deposits for service-based projects are non-refundable after work has started. Completed services, approved designs, published websites, maintenance services already performed, and digital deliverables are not eligible for refund.
REPLACEMENT POLICY
Fanprobe will replace eligible products when: The incorrect item was shipped. The product arrived damaged during shipping. The product has a verified manufacturing defect. Replacement requests should be submitted within 60 days of delivery for the Mortuary Balancing Bar™. To request a replacement, contact Fanprobe with your order number, photographs (if applicable), and a description of the issue.
RECEIVED THE WRONG ITEM?
If you received an incorrect item, please contact Fanprobe as soon as possible.Email:returns@fanprobe.com
Phone: 1-888-434-4420We will review your request promptly and work to resolve the issue as quickly as possible.