PRIVACY POLICY

Fanprobe LLC respects your privacy. This Privacy Policy explains how Fanprobe collects, uses, stores, and protects information when you visit our website, purchase products, request services, submit forms, communicate with us, or otherwise interact with Fanprobe.

Throughout this policy, the terms “we,” “us,” and “our” refer to Fanprobe LLC.

SECTION 1. INFORMATION WE COLLECT

When you purchase a product, request a service, submit a form, contact us, schedule a consultation, or communicate with Fanprobe, we may collect personal information such as:

  • Name

  • Business name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order details

  • Service request details

  • Project information

  • Website or domain information you choose to provide

  • Payment-related information processed through our payment providers

  • Communications, messages, and support requests

When you browse our website, we may automatically collect certain technical information, such as your IP address, browser type, device type, operating system, referring pages, pages visited, and general website usage activity.

SECTION 2. HOW WE USE YOUR INFORMATION

Fanprobe may use your information to:

  • Process orders and payments

  • Ship physical products, including the Mortuary Balancing Bar, posters, and related items

  • Provide website design, website maintenance, consulting, digital marketing, and other services

  • Communicate with you about orders, projects, invoices, service updates, and support requests

  • Respond to inquiries and customer service requests

  • Improve our website, products, services, and customer experience

  • Send marketing emails or promotional updates where permitted

  • Maintain business records

  • Prevent fraud, misuse, unauthorized activity, or security issues

  • Comply with legal, tax, accounting, or regulatory obligations

SECTION 3. CONSENT

When you provide personal information to complete a transaction, place an order, request a service, submit a form, arrange delivery, request a return, or communicate with Fanprobe, we use that information for the purpose for which it was provided.

If we ask for your information for a secondary purpose, such as marketing, we will either ask for your consent or provide a way for you to opt out where required.

You may withdraw consent for marketing communications at any time by using the unsubscribe link in our emails or by contacting us at contact@fanprobe.com.

Withdrawing marketing consent does not prevent Fanprobe from sending transactional or service-related communications, such as order updates, invoices, project updates, account notices, or support responses.

SECTION 4. PAYMENT PROCESSING

Fanprobe uses third-party payment processors, including Stripe and other payment platforms we may select, to securely process payments.

Fanprobe does not store full credit card numbers on our own servers. Payment information is handled by third-party payment processors according to their own security practices, terms, and privacy policies.

Payment processors may collect and process information necessary to complete transactions, prevent fraud, comply with legal obligations, and maintain payment records.

SECTION 5. THIRD-PARTY SERVICES

Fanprobe may use third-party service providers to operate our website, process payments, ship orders, manage forms, send emails, provide analytics, support advertising, manage customer communications, host websites, or deliver services.

These providers may collect, use, or process information only as needed to provide services to Fanprobe or as described in their own terms and privacy policies.

Third-party providers may include payment processors, website platforms, shipping carriers, email marketing platforms, analytics providers, advertising platforms, domain providers, hosting providers, CRM tools, and project-related software.

When you leave our website or interact with a third-party website, platform, or service, you are subject to that third party’s terms and privacy policy.

SECTION 6. WEBSITE DESIGN AND MAINTENANCE CLIENT INFORMATION

If you hire Fanprobe for website design, website maintenance, SEO, email campaigns, digital marketing, consulting, or related services, we may collect and use information needed to complete the project or provide support.

This may include business information, website content, images, copy, login credentials you choose to provide, domain information, hosting details, platform access, brand materials, customer-facing content, and project communications.

Fanprobe uses this information only to provide the requested services, communicate with you, complete project work, troubleshoot issues, maintain records, and support the client relationship.

Clients are responsible for ensuring they have the right to provide any content, images, data, login access, or materials submitted to Fanprobe.

SECTION 7. EMAIL MARKETING AND COMMUNICATIONS

Fanprobe may send emails related to orders, invoices, service updates, project communication, support requests, product information, promotions, or company updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe link provided in the email or by contacting us at contact@fanprobe.com.

Even if you unsubscribe from marketing messages, Fanprobe may still send transactional or service-related messages related to orders, projects, invoices, support, or active business relationships.

SECTION 8. COOKIES, ANALYTICS, AND TRACKING TECHNOLOGIES

Fanprobe may use cookies, pixels, analytics tools, and similar technologies to operate the website, improve user experience, measure website performance, understand visitor activity, support advertising, and improve our products and services.

These tools may collect information such as pages visited, time on site, referring websites, browser type, device type, approximate location, and interactions with website content.

You may adjust your browser settings to block or limit cookies. Some website features may not function properly if cookies are disabled.

SECTION 9. DISCLOSURE OF INFORMATION

Fanprobe may disclose personal information when:

  • Required by law, subpoena, regulation, legal process, or government request

  • Necessary to enforce our Terms of Service or other policies

  • Needed to protect the rights, property, safety, or security of Fanprobe, our customers, or others

  • Necessary to complete orders, process payments, ship products, provide services, or operate the business

  • Working with trusted third-party service providers who support our business operations

We do not sell personal information to unrelated third parties.

SECTION 10. SECURITY

Fanprobe takes reasonable precautions and uses commercially reasonable practices to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of internet transmission, electronic storage, payment processing, or website operation is completely secure. We cannot guarantee absolute security.

SECTION 11. DATA RETENTION

Fanprobe may retain personal information for as long as necessary to fulfill orders, provide services, maintain business records, resolve disputes, comply with legal obligations, enforce agreements, support accounting and tax records, and operate the business.

When information is no longer needed, we may delete, archive, or securely retain it according to business, legal, and operational needs.

SECTION 12. AGE OF CONSENT

By using this website, you represent that you are at least the age of majority in your state, province, or place of residence, or that you have given consent for any minor dependent to use this site where permitted.

Fanprobe does not knowingly collect personal information from children.

SECTION 13. YOUR RIGHTS AND CHOICES

You may contact Fanprobe to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, business, accounting, security, and operational requirements.

You may also contact us to ask questions about how your information is collected, used, or stored.

SECTION 14. BUSINESS TRANSFERS

If Fanprobe is involved in a merger, acquisition, sale of assets, reorganization, or transfer of business operations, your information may be transferred as part of that transaction.

SECTION 15. CHANGES TO THIS PRIVACY POLICY

Fanprobe may update this Privacy Policy at any time. Changes will take effect when posted on our website.

Your continued use of the website, products, or services after updates are posted means you accept the revised Privacy Policy.

SECTION 16. CONTACT INFORMATION

Questions about this Privacy Policy should be directed to:

Fanprobe LLC
Attn: Compliance & Operations Department
150 S Sterling Blvd #472
Sterling, VA 20164

Email: contact@fanprobe.com

Phone: 1-888-434-4420Attn: Compliance & Operations Department
150 S Sterling Blvd #472
Sterling, VA 20164Email: contact@fanprobe.com
Phone: 1-888-434-4420