Warranty & Guarantee

1. Warranty Coverage

Fanprobe warrants that eligible physical products will be free from defects in material and workmanship under normal intended use for a period of one (1) year from the date of original purchase by the original end-user purchaser.

If an eligible product is found to be defective during the warranty period, Fanprobe will, at its sole discretion:

• Repair the product
• Replace it with a new or comparable product
• Provide a replacement part, if applicable
• Refund the original purchase price

Fanprobe will determine the appropriate remedy after reviewing the warranty claim.

2. Warranty Period

The warranty period begins on the original purchase date shown on the customer’s receipt, invoice, or order confirmation.

Replacement products or parts are covered for the remaining warranty period of the original product or ninety (90) days from the date of replacement, whichever is longer.

3. Exclusions

This Limited Product Warranty does not cover:

• Normal wear and tear.
• Cosmetic damage, including scratches, scuffs, dents, discoloration, or surface wear.
• Damage caused by misuse, abuse, neglect, accident, improper storage, improper cleaning, improper handling, or unauthorized modification.
• Damage caused by failure to follow product instructions, care guidelines, or intended-use guidance.
• Products used for purposes other than their intended use.
• Products purchased from unauthorized sellers or resellers.
• Lost, stolen, discarded, or intentionally damaged products.
• Posters, printed materials, or packaging damage unless the item arrived defective, damaged, or incorrect.
• Service-based work, including website design, website maintenance, digital marketing, consulting, SEO, email campaign work, or setup services.

4. How to Make a Warranty Claim

To request warranty service, contact Fanprobe at contact@fanprobe.com and include:

• Proof of purchase, such as a receipt, invoice, or order confirmation.
• Your name, business name, email address, and phone number.
• A detailed description of the issue.
• Photos or other evidence showing the defect, if applicable.
• Product serial number, if applicable.

Fanprobe may request additional information to evaluate the claim.

If the warranty claim is approved, Fanprobe will provide instructions for repair, replacement, return, or refund. Fanprobe may require the product to be returned for inspection before approving a remedy.

5. Limitations of Liability

Fanprobe’s responsibility under this Limited Product Warranty is limited to repair, replacement, replacement part, or refund of the original purchase price, at Fanprobe’s sole discretion.

To the fullest extent permitted by law, Fanprobe is not responsible for incidental, indirect, special, punitive, or consequential damages, including but not limited to loss of revenue, loss of profits, business interruption, labor costs, replacement labor, loss of use, or other related damages.

6. Transferability

This warranty is not transferable and applies only to the original end-user purchaser.

7. Governing Law

This Limited Product Warranty is governed by the laws of the Commonwealth of Virginia, without regard to conflict of law principles.

If you are not fully satisfied with a Mortuary Balancing Bar™ purchased directly from Fanprobe.com or an authorized U.S. seller, you may request a refund or replacement within 60 days of the original purchase date.

This guarantee applies only to the original end-user purchaser and only to eligible Mortuary Balancing Bar™ purchases.

This guarantee does not apply to posters, printed materials, website design, website maintenance, digital services, consulting, marketing services, setup work, or any other service-based offering.

Authorized Seller Requirement

Because Fanprobe cannot verify the condition, storage, handling, or authenticity of products sold through unauthorized sources, the 60-Day Satisfaction Guarantee does not apply to items purchased from unverified websites, unauthorized resellers, or third-party marketplaces.

Return Condition

To qualify for a refund, the Mortuary Balancing Bar™ must be returned in clean, complete, and reasonable condition, unless the claim involves a verified defect, damage during shipping, or an incorrect item.

Fanprobe reserves the right to deny refund or replacement requests if the product shows signs of misuse, abuse, intentional damage, unauthorized modification, or policy abuse.

How to Submit a Claim

To request a refund or replacement, contact Fanprobe and be prepared to provide:

• Where and when the item was purchased.
• Proof of purchase, such as a receipt or order confirmation.
• A description of the issue or reason for the request.
• Photos or other supporting information, if requested.
• Product serial number, if applicable.

Policy Guidelines

Fanprobe reserves the right to verify order and purchase information, request valid proof of purchase, inspect returned products, and deny claims in cases of suspected fraud, abuse, misuse, unauthorized resale, or failure to meet this policy’s requirements.

Approved refunds, replacements, or other remedies will be provided at Fanprobe’s discretion and in accordance with Fanprobe’s return, replacement, and warranty policies.