Simple Return Process
Fanprobe is committed to customer satisfaction. Review our return process below to understand eligibility, timelines, and how to request a return or exchange.
Review Eligibility
Confirm that your purchase qualifies under our return policy.
Submit Request
Complete the return request form with your order information.
Receive Approval
Our team reviews your request and provides return instructions.
Return Product
Package the item securely and ship it according to instructions.
Refund or Exchange
Approved returns are processed for refund, replacement, or exchange.
RETURN POLICY
Fanprobe offers a 60-day return window for eligible physical products, including the Mortuary Balancing Bar, posters, and other physical merchandise purchased directly from Fanprobe or an approved vendor.
To be eligible for a return, the item must:
Have been purchased directly from Fanprobe or an approved vendor
Be within 60 days of the original purchase date
Be returned in clean, complete, and reasonable condition
Include proof of purchase or an order number if requested
Posters and printed materials must be unused, undamaged, and returned in resellable condition.
To start a return request, please have your order number ready and contact Fanprobe at:
returns@fanprobe.com
1-888-434-4420
SERVICE REFUND POLICY
Website design, website maintenance, digital marketing, consulting, setup work, email campaign work, SEO work, and other service-based projects are not physical products and are not eligible for return.
Deposits for service-based projects are non-refundable once work has started, unless otherwise stated in writing.
Completed service work, approved design work, published website work, maintenance services already performed, and digital work already delivered are not eligible for refund.
REPLACEMENT POLICY
Fanprobe offers replacements within 60 days of purchase for eligible physical products.
Your item may qualify for a replacement if:
It was purchased from Fanprobe.com or an authorized distributor
It arrived defective, damaged, or incorrect
The purchase was made within the last 60 days
To request a replacement, contact Fanprobe with your order number and a description of the issue.
RECEIVED THE WRONG ITEM?
If you received the wrong product in your order, contact us directly at:
returns@fanprobe.com
1-888-434-4420
We will review the issue and work to resolve it as quickly as possible.