1. Services and Scope
Fanprobe, LLC (“Fanprobe”) will provide the website design, development, setup, maintenance, support, or related digital services identified in the client’s selected package, accepted proposal, order summary, invoice, or checkout confirmation (“Selected Services”). Only the pages, features, revisions, integrations, support, and deliverables expressly included in the Selected Services are part of the project. Additional work requires written approval and may result in additional charges.
2. Fees and Payment
The client agrees to pay all fees shown in the applicable proposal, order, invoice, checkout page, or service plan. Depending on the Selected Services, charges may include a one-time activation fee, project fee, deposit, recurring monthly fee, third-party fee, or approved additional-service charge. Fanprobe may pause work or services when a required payment is late, declined, reversed, or disputed.
3. Recurring Services
If the client selects a recurring plan, the client authorizes the payment method supplied at checkout to be charged at the disclosed interval until cancellation. The recurring price, billing date, included services, and any applicable minimum term are the terms displayed and accepted when the plan is purchased. Cancellation stops future renewals after any required notice period but does not refund charges already processed or services already provided.
4. Activation Fees, Deposits, and Refunds
Activation fees and deposits compensate Fanprobe for onboarding, planning, account configuration, scheduling, and initial production resources. They are nonrefundable once work begins unless otherwise stated in writing. Fees for completed work, active billing periods, custom services, and incurred third-party costs are nonrefundable to the extent permitted by law.
5. Client Responsibilities
The client will provide accurate business information, content, branding, images, account access, feedback, approvals, and other materials reasonably needed for the project. The client confirms that it owns or has permission to use everything it supplies. The client is responsible for reviewing names, prices, claims, policies, contact details, and other content for accuracy before publication.
6. Timeline and Client Delays
Any project schedule is an estimate unless Fanprobe expressly guarantees a date in writing. Missing content, unavailable access, delayed feedback, changed instructions, or late approvals may extend the schedule. A client-caused delay does not automatically pause billing or reserve a production date indefinitely.
7. Revisions and Changes
Included revisions are limited to the number and type stated in the Selected Services. A revision modifies work within the approved direction; it does not include a new design direction, replacement of approved work, substantial restructuring, new pages, or new functionality. Fanprobe will obtain approval before charging for material out-of-scope work.
8. Third-Party Services
Domains, hosting platforms, templates, plugins, fonts, stock media, email services, scheduling tools, payment processors, and other third-party products are governed by their providers’ terms. Unless expressly included, the client is responsible for those costs. Fanprobe is not responsible for third-party outages, price changes, discontinued features, account restrictions, or security incidents outside Fanprobe’s reasonable control.
9. Ownership
The client retains ownership of materials it supplies. After applicable project fees are paid, the client may use the final website-specific work created for the project, subject to the website platform and third-party licenses. Fanprobe retains its preexisting templates, processes, reusable code, tools, methods, and general knowledge. Unless the client objects in writing, Fanprobe may display publicly released work in its portfolio and marketing.
10. Cancellation and Termination
The client may cancel ongoing services using the cancellation method provided with the Selected Services or by written notice to Fanprobe. Fanprobe may suspend or terminate services for nonpayment, material breach, unlawful or infringing requests, misuse, or abusive conduct. Upon cancellation or termination, the client remains responsible for charges already incurred, and Fanprobe is no longer responsible for future maintenance, updates, support, monitoring, or platform administration.
11. No Guarantee of Results
Fanprobe will perform services with reasonable professional care but does not guarantee search rankings, traffic, leads, sales, revenue, conversions, uninterrupted availability, or other business outcomes.
12. Limitation of Liability
To the fullest extent permitted by law, Fanprobe will not be liable for indirect, incidental, special, punitive, or consequential damages, including lost profits, opportunities, data, or reputation. Fanprobe’s total liability arising from the Selected Services will not exceed the amount the client paid Fanprobe for those services during the three months preceding the event giving rise to the claim. This limitation does not apply where the law prohibits it.
13. Governing Law and Entire Agreement
This agreement is governed by the laws of the Commonwealth of Virginia. This agreement, together with the Selected Services and any written addendum, forms the complete agreement concerning the project and replaces prior discussions on the same subject. If terms conflict, the signed proposal or order-specific written terms control for scope and pricing, while this agreement controls the general service relationship.
14. Electronic Acceptance
The client agrees to conduct this transaction electronically. A required acceptance checkbox, typed legal name, submission timestamp, and electronically retained copy may serve as the client’s electronic signature and evidence of acceptance to the extent permitted by law.
